Funny thing is, I have it open in another window, so I have all the posts still, and I am tempted to "quote" them all to duplicate it.
Did you delete it Fibonacci?
nchs09
quote:
Originally posted by Theresa
Where did it go?
Funny thing is, I have it open in another window, so I have all the posts still, and I am tempted to "quote" them all to duplicate it.
Did you delete it Fibonacci?
Yan
quote:
Originally posted by nchs09
[MG]http://img178.**************/img178/7884/mr20490a4doitli8.jpg[/IMG]
Seconded.
Ian
this is a public announcment message
you go girl!
tubularbills
what did i miss? someone got a $30 atm fee?
Theresa
Post 1:
Fibonacci
quote:
to the entire board of directors. I've looked up and found the email addresses for entire board of directors. I agreed to pay my bill friday, I called up this morning to pay and wouldn't let it slide. I asked to be transferred to a department or manager where I could lodge a formal complaint, they said one didn't exist. That irks me more, because apparently they formally do not care about customer satisfaction?
The guy (and manager) direct me to a website. (Rolling my eyes) I say that I don't have internet access, and i'll need to speak with someone in person. They say they don't have anyone/anything like that. They tell me I should "check out a library"
Post 2:
Theresa
quote:
What's the $30 surcharge for? You can't go on a bitch fest about something and not explain why you shouldn't have to pay this surcharge.
Post 3:
SuspicionVandit
Post 4:
leph555
quote:
stop being cheap, and just pay that
trust me the stress ain't worth it
Post 5:
Fibonacci
quote:
January 19, 2008
Dear Randall,
In today's world of big business, it often becomes increasingly difficult for executives at a senior management level to be cognizant of some of the daily routines of the very business they are employed to run. It simply is the nature of the beast... I myself work for Citigroup, and recently had the pleasure of working on a nationwide "opinion polling station" project whose purpose was to seek out and obtain the opinions and thoughts of regular customers, and bring them directly to the attention of senior management, without the possibility of being obscured as tallies and surveys often do as they travel through department to department, and likewise person to person.
As such, I'd like to bring to your attention a small and seemingly insignificant incident that might appear to speak little, but says volumes about your company and the way it chooses to interact with their customers. I had a payment that was due, and I made payment arrangements to pay yesterday - friday. Unfortunately, I had a personal emergency. As such, I called up early this morning looking to make my payment, realizing that I had agreed to make it the day prior.
So I called, and spoke to several people. One of the managers I spoke to says her name is "Alito Carla" (not sure if I spelled it correctly...)
I was informed that I would be charged a $30 fee, and that is not addressable. I can understand that diligent payments and contracts help to enforce a stronger and more positive bottom line, but had I been calling several days or weeks later, or not calling at all, I would understand it as well that I would not seek out your email address on the company directory. I called literally the following morning.
So, despite my best efforts, I am informed (and in not the most courteous mannerisms) that I will absolutely be paying that fee if I expect to use my cell phone. Fine, I agree to pay the fee.
So, before I hang up, I ask to be connected to the department which handles customer complaints. If nothing else, I would like to know that I have the opportunity to lodge a formal complaint, regardless of if it addressed. It demonstrates that a company is at least actively concerned with customer satisfaction.
I am told then from this point that there is no number nor department who has that function. I am instructed to go to a web site, and lodge it there. Well, that's certainly what I'm doing now. I don't have regular internet access, and it is both a hassle and an inconvenience that I have to find a means to write a complaint. Not having a formal complaint department, or people who are at least willing to pretend to write it down in some database or maybe just a post-it note, tells me as a customer that your business really couldn't care any less about the means by which the face of the business interacts with its customers. Despite my multiple attempts to explain that I don't have regular internet access, I am told to "check out a library" - is it BAU for your employees to employ sarcasm as a means of conflict resolution? The people with whom I spoke made it clear and in no uncertain terms the terms of my contract. Yes, I'm very well aware of the documents I sign as I read them all. However, I don't think many businesses flourish by such means. I made it likewise clear and in no uncertain terms that I am content to take my business to another provider. Stalemate.
As such, I've pretty much resolved to take my business to another provider, and intend to suggest to my counterparts that they do the same. I was very content with my service under Cingular, and I've never felt prior to today that Cingular/AT&T was just another company out to get me and milk every penny they could out of me. The staff was always courteous, pleasant, and had a degree of authority and flexibility to make decisions on the behalf of customers. Trust me, I'd rather not do this. I'm satisfied with the phone itself and my service. However, thats not enough to keep me as a loyal, or at least repeat, customer.
I'm an old-fashioned person who prefers high degree of customer loyalty. I am willing to pay more for the luxury of dealing with a business whom I feel is willing to go to bat for me, or at least not screw me over. I want to feel as though the companies I associate with are in my back corner. I pay more for my car insurance for this reason exactly. Many recent corporate successes depend upon a friendly interface with customers and clients. Take a look at Google... they didn't earn their stock price by plastering ads all over the place and trying to milk each surfer for all they were worth. Companies who produce positive revenues by shoving contracts in their customers and clients faces will never be at the front-end of business. Even the most successful marketing schemes will not substitute for happy customers who are eager to buy new products.
Best wishes,
David
New York
Post 6:
Fibonacci
quote:
i just realized thats way too long for anyone here to actually read...
Post 7:
verndogs
quote:
what exactly was the $30 surcharge for?
Post 8:
Theresa
quote:
According to what he wrote, paying his phone bill a day late.
Tough if you ask me. You were given a date to pay the bill... you waited until THAT day, and then coincidentally had some reason you couldn't pay it on time. It was your own damn fault for leaving it until the last second.
Maybe you should be a little more organized and make sure your bills are paid the day before, and not the day after.
Post 9:
Boomer187
quote:
Tough , pay it
or if you really wanna bug an executive you better make it 2 paragraphs or less.
Post 10:
Fibonacci
quote:
business got hit by lightening?
you, pay me.
Post 11:
Theresa
quote:
Again... who is at fault for waiting until the day of to pay their bill?
Theresa
Then the thread mysteriously disappeared.
Yan
quote:
Originally posted by Theresa
Then the thread mysteriously disappeared.
Do you really wonder?
OP got hurt because no one sided with him even when he was wrong.
verndogs
He could have opted to automatically charge his credit card when his phone bill was due. It's an option you can do with Cingular/AT&T. That way, you can just conveniently pay it off on your card.
It seems like he posted because he wants us to sympathize with him to make him feel better. He just failed miserably.
tubularbills
quote:
Originally posted by Theresa
Then the thread mysteriously disappeared.
:stongue: :stongue: :stongue: awesome
Theresa
quote:
Originally posted by tubularbills
:stongue: :stongue: :stongue: awesome
LOL... I am kinda drunk, so when I saw your response laughing, I busted up.
tubularbills
quote:
Originally posted by Theresa
LOL... I am kinda drunk, so when I saw your response laughing, I busted up.
