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1500kb/sec on ROGERS CABLE?! (pg. 3)
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| Funkyfun |
| quote: | Originally posted by rabbitjoker
No, not fractional.
10 Mbps down.
1 Mbps up.
1 Static IP (+ 1 dynamic).
No tx/rx cap. |
Wow...thats a kickass package....I will get one as well once i hit the Jackpot :D |
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| DigiNut |
| quote: | Originally posted by Funkyfun
I guess i could play with my modem to speed up the connection but it wont be clean and will void my warranty... |
Precisely - the only way you can open the modem without voiding your warranty is with the A+.
Some areas seem to be okay with Rogers, but where I live has always been a problem area. I know this because I've been on the phone with tech support at least 40 times over the past 5 years and heard them say it's an "area problem". It seems to me that over this entire 5 years they've done absolutely nothing to fix the problem - they just tell you they're sending out a "ticket" and wait for the problem to fix itself.
Earlier this week, after the connection was out for over 8 hours, I finally called them out of exasperation, they claimed it was an area problem but I was the first person to complain (yeah right :rolleyes: ), then called the next morning to say it was fixed. A few hours later, it was offline again. This has repeated itself every day this week.
It's not the tech support that I have so much of a problem with. They're just doing their job, they don't know about the physical network and they have to deal with brainless lusers every minute of the day. If I only had to deal with ty support once a year, that would be fine. My problem is with their network operations and the fact that they refuse to actually spend the money to have someone come out here, test the lines, and figure out why this area is always having so many problems. It's stupid from a cost-benefit standpoint too - if they had spent a few extra bucks years ago to have this area fixed, they would have saved a pantload by now on support calls. They might have saved a few customers too - I can say for sure that I would have ditched Rogers years ago if we weren't getting their service for free.
And don't start with how I shouldn't be complaining about something that's free, because it was a perk from a major business deal and not a gift from the company. |
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| VERTiG0 |
| quote: | Originally posted by DigiNut
That was just to upgrade the old LanCity modems, because they were synchronous modems (new ones are asynchronous) and Rogers doesn't want to support them anymore.
They're still capped. Don't mistake the modem "upgrade" for what they call the "extreme" service.
In order to get the extreme service you have to pay them to remove the cap. That's done on their server (although as I said earlier, you could also do it by cracking open your modem and disabling it). |
I see. I figured that because my average download speed went through the roof with the new modem. I really don't know, I know only very basic network crap. I just know about hardware. |
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| Desp |
| quote: | Originally posted by DigiNut
Earlier this week, after the connection was out for over 8 hours, I finally called them out of exasperation, they claimed it was an area problem but I was the first person to complain (yeah right :rolleyes: ), then called the next morning to say it was fixed. A few hours later, it was offline again. This has repeated itself every day this week.
It's not the tech support that I have so much of a problem with. They're just doing their job, they don't know about the physical network and they have to deal with brainless lusers every minute of the day. If I only had to deal with ty support once a year, that would be fine. My problem is with their network operations and the fact that they refuse to actually spend the money to have someone come out here, test the lines, and figure out why this area is always having so many problems. It's stupid from a cost-benefit standpoint too - if they had spent a few extra bucks years ago to have this area fixed, they would have saved a pantload by now on support calls. They might have saved a few customers too - I can say for sure that I would have ditched Rogers years ago if we weren't getting their service for free.
And don't start with how I shouldn't be complaining about something that's free, because it was a perk from a major business deal and not a gift from the company.[/COLOR][/FONT] |
last time when something happend in my area i made them to take 1 week of internet out of my bill. |
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| smuncky |
i had a terayon tj615 modem and was always at 2800kbps out of the possible 3mbps whic his pretty good. almost max.
then i bought the "extreme" modem for 100+tax. i got home and plugged it in and was goin at 4700kbps. the next day it went down to 4500kbps. then for the next month it was 3600-3900. sometimes it went to 4100.
i kept calling them and in the end they all said well too bad taht its this slow cuz we dont guarantee anything. so i returned it before my month was over and went back to the "express" and it was back to 2800kbps. so they ed something up and they dont no wat.
i prob wont go back to the extreme for another year or so...until they can fix w/e they ed up on
but my area on the express is fine i think and im not that really mad at them like some of you ppl deserve to be |
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| Jayx1 |
| quote: | Originally posted by discojoe
uh.. im here in chile and i have no idea whats going on with internet back home.. i think my rogers cable modem back home is like 8 years old |
My DSL in Argentina made it up to 650 and my cogeco here has occasionally done 800. |
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| Funkyfun |
| quote: | Originally posted by DigiNut
Precisely -
It's not the tech support that I have so much of a problem with. They're just doing their job, they don't know about the physical network and they have to deal with brainless lusers every minute of the day. If I only had to deal with ty support once a year, that would be fine. My problem is with their network operations and the fact that they refuse to actually spend the money to have someone come out here, test the lines, and figure out why this area is always having so many problems. It's stupid from a cost-benefit standpoint too - if they had spent a few extra bucks years ago to have this area fixed, they would have saved a pantload by now on support calls. They might have saved a few customers too - I can say for sure that I would have ditched Rogers years ago if we weren't getting their service for free.
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this is so true Digi...Tech support ppl are like foot soldiers who get shot for the mistakes their commanders make....Believe it or not but most NOCs are only reachable via tickets and are considered non-customer facing 'offline' groups.....bigger the company crappier the NOC with the exception of a few orgs....I used to work for a large US telco and the way their NOC operated was pathetic.....They used to collect examples and that was it...hardly anybody was sent out to fix the damn network or even look into the issue....A time came when the pending service request count reached a whopping 1000 mark and then the NOC managers decided to take a corrective action....corrective action was to discard 900 tickets out of 1000 and just work on a meager 100 tickets cuz they were understaffed ....:wtf:...literally nobody gave a crap about how the company is getting screwed and the growing dissatisfaction on the customer end......It was shocking to say the least
I know a way to get in touch with rogers network operations if u want to say ur piece...just take out the firewall on ur pc , put it in dmz and install Mail bomber...in 24 hrs time ur modem will show a flashing red light...call them up next day and THEN the tech support staff will transfer u to a NOC engineer whose gonna make u aware of the agreement terms and then it will be ur turn to have a go at them...LOL.... |
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| Crazy Serb |
I haven't had problems with Rogers in the last 6 years I've been with them or so...
I've tried Sympatico, it turned out to be garbage in my area... was getting disconnected every 30 mins leaving me with no internet connection for hours sometimes. Pain in the ass.
I've also tried DSL from Primus, but their customer service reps are located in freakin' Montreal, and they have sooooo many of them that out of the 4 times I've called them I got the same guy 3 times. Yeah...:nervous: Their connection was garbage too.
Then I switched back over to Rogers just a few months ago since I got a good deal on that SurfBoard modem... and this Extreme connections is flying like crazy! I can't complain one bit! |
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| St_Andrew |
| quote: | Originally posted by DigiNut
DSL <> Cable |
oh well, cable by then was pretty hardcore too =) anyway, i need to read more careful ;) |
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| DigiNut |
| quote: | Originally posted by Funkyfun
I know a way to get in touch with rogers network operations if u want to say ur piece...just take out the firewall on ur pc , put it in dmz and install Mail bomber...in 24 hrs time ur modem will show a flashing red light...call them up next day and THEN the tech support staff will transfer u to a NOC engineer whose gonna make u aware of the agreement terms and then it will be ur turn to have a go at them...LOL.... |
HAHAHAHA that's awesome! You can't get to them, so bring them to you! Have you actually tried this - are you sure that they'll actually put you in touch with an NOC engineer? I might just go ahead and give it a shot, after I've got the DSL in place. |
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| goodnet |
| I think Rogers is more likely to deem you as unprofitable due to your network activity and automatically ban you from Rogers - no questions asked. Or suspend your connection for a week. They're cool like that :haha: |
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| Funkyfun |
| quote: | Originally posted by DigiNut
Have you actually tried this - are you sure that they'll actually put you in touch with an NOC engineer? I might just go ahead and give it a shot, after I've got the DSL in place. |
I know it because one day my internet stopped working for 24 hrs and I thought the network was down...I called them up the next day and was told that i need to speak with an engineer to fix it...Was very surprised when the rep said 'i will transfer u to our engineering dept' and then the engineer came on and introduced himself as an 'engineer from their ottawa NOC' who told me about the packets being sent through their network....give it a shot just for fun...LOL |
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