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Should I take my business elsewhere now that Rogers has takenover Sprint? (pg. 2)
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| Stereo Mada |
| I hate rogers too...the have f'd me over so many times in the past. I say leave them. I plan on it...although they want to charge me $200 to do so...f**kers. |
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| b4k-oz |
| quote: | Originally posted by charmscars
always ask for the next supervisor up if you are dealing with someone who is unhelpful, i woudl wait on a reply and threaten to cancel service, but see what you can get out of rogers first, otherwise, most def cancel and go back to bell. |
I asked for the next person up from this supervisor and she said it's not going anywhere higher because she does not feel it needs to. How are we supposed to deal with this kind of problem when we come across it?
That's why I emailed a 2nd complaint letter. I don't know if they are really gonna call me back. I'm sure this supervisor has probably put some derrogatory note on the file about me, since she was intent on not allowing anyone else to know about their bad customer service. It's unfortunate but I've seen these kind of supervisory practices done before where they cover themselves and all their wrong doings.
BTW I forgot to mention earlier what this supervisor said when I told her this kind of customer service is unacceptable.
She said, and I quote:
"Well what do you want me to do about it...fire him...because that's not going to happen"
(what shocks me most is that I never asked for anyone to get fired. That's not my job)
Here's what I expect for my money:
I expect good timely service with no attitude from their billing department and customer service agents. I think being 10 business days late with a mere $20 outstanding(after having paid 75% of the bill) and having always paid in full and on time for 7yrs does not justify calling me delinquint, nor that my account should be sent to some harsh collection guy. I think I have a right to expect proper courtious and equitable service for my money.
Now I've written about this in this forum not just to vent, but to let you guys know what to expect....
BUYER'S BEWARE! now that Rogers has takenover for sprint canada |
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| Moral Hazard |
Roger's has always been great to me. I have cable, long distance service, internet, and two cell phone accounts. I've never had a problem, even back when I was 18 and had a few missed payments. This is not to discount your experience but mearly to relay mine.
In your situation I would complain, however, you're going about it wrong. Roger's has a really good customer retention department. That's who you want to talk to. In order to ensure that your complaint gets heard I would recommend that you write a letter to the onbudsman of the corporation and cc the COO/CEO/President of the communication division. The Onbudsman will most certainly start an investigation into the incident and give a formal response. Additionally, if you make even a veilled threat to terminate your business relationship with Rogers they will have someone from the customer retention department contact you (and offer some incentive for you to continue with Rogers... don't jump at the first incentive... they are willing to do a lot to keep you as a customer... afterall if they can have you for phone, cable, LD, and internet you represent $200/month revenue... that's a lot of coin over a lifetime). |
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| Moral Hazard |
| quote: | Originally posted by Stereo Mada
I hate rogers too...the have f'd me over so many times in the past. I say leave them. I plan on it...although they want to charge me $200 to do so...f**kers. |
contracts suck don't they? FYI, although the cell companies don't advertise it, they will put you on a monthly billing plan with no contract (assuming your credit is good). I've been on one for 9 years now. It allows you the freedom to bail any time you want or change your service. Plus you have more pull with the customer retention people because they know there is no penalty to you if you walk away. Only downfall is you have to pay for your own phone. |
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| rabbitjoker |
| IMO Rogers is the way to go for mobile service (disclaimer: i am a bell mobility customer of 9 years). |
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| tatgirl |
WOW.
I have NEVER heard of such rude customer service.
I've recently switched over to Primus (cheaper than Bell, & u get 100 air miles points too if you're into that). I've never had a bad interaction w/any of their bill collectors, and I always pay late (very late, just cuz I am that way by sheer laziness). They just have automated calls that call to remind you, and even when u call back, no one is nasty.
My only issue w/their home service is that the caller ID only shows the 7-digit number for local incoming calls, and doesnt attach the '416' to it. This means that I can't automatically redial that incoming number, cuz the area code isnt there. They say they're trying to remedy it, but I wouldnt be surprised if its something Bell has a stronghold on. www.primus.ca |
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| b4k-oz |
| quote: | Originally posted by Moral Hazard
Roger's has always been great to me. I have cable, long distance service, internet, and two cell phone accounts. I've never had a problem, even back when I was 18 and had a few missed payments. This is not to discount your experience but mearly to relay mine.
In your situation I would complain, however, you're going about it wrong. Roger's has a really good customer retention department. That's who you want to talk to. In order to ensure that your complaint gets heard I would recommend that you write a letter to the onbudsman of the corporation and cc the COO/CEO/President of the communication division. The Onbudsman will most certainly start an investigation into the incident and give a formal response. Additionally, if you make even a veilled threat to terminate your business relationship with Rogers they will have someone from the customer retention department contact you (and offer some incentive for you to continue with Rogers... don't jump at the first incentive... they are willing to do a lot to keep you as a customer... afterall if they can have you for phone, cable, LD, and internet you represent $200/month revenue... that's a lot of coin over a lifetime). |
I also have cable, internet, and two cell phone accounts..and like you, I've never had a problem, even back when I was 18.
How I handled this after dealing with this rude collection guy:
1 - I emailed sprint using the email from their website. Got no reply.
2 -I called sprint cust service and talked to someone there who said they'd forward my concern to the finance presidents office.
3 -Get a call from the collection guys supervisor and I ask that this be forwarded to someone higher and get told no, because she said so...and she cancelled the order for it to be forwarded to the finance office.
4 -I emailed another complaint letter to the same website
5 -I get a reply to my second email...saying they will call me. It's now day 2, no call yet.
6 -I get a random call from Bell Canada saying they want me back and offer me a $7 per month savings, so I agree but have 24 hours (that's till today at 6pm) to cancel this order to transfer my service. Thing is I've never had a problem with sprint until rogers took over...and I'm afraid of what problems may happen with bell. I know bell tech guys have been on strike for months. Now I'm confused...Did I make the right decision :conf:
Hmmmm if I were into conspiracies...it almost looks like bell got a guy to work in sprint office ...to piss off good customers so that bell could call them and offer them a savings to come back to them.
Newayz...since my service was with Sprint, I hope that I can write to the Rogers onbudsman of the corporation and cc the COO/CEO/President of the communication division. I suspect with all the changes...they will probably tell me not to bother and that it has to go through Sprint heads...but sprint obviously isn't able to do anything cuz rogers has taken over and limited them.
But thanks MH I'll give it a try...cuz I hate the idea of being surprised by some hidden costs or crappy service cuz I moved to Bell
Nat...I'd heard primus was cheaper but when I contacted them...they said they wanted me to give them a $200 deposit. What the hell is that all about? I've never had to give a deposit for any of my services. I have always been in good standing in the credit bureau and will not succumb to paying a deposit that will somehow dwindle when it comes time for them to return it to me. |
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| tatgirl |
| quote: | Originally posted by b4k-oz
Nat...I'd heard primus was cheaper but when I contacted them...they said they wanted me to give them a $200 deposit. What the hell is that all about? I've never had to give a deposit for any of my services. I have always been in good standing in the credit bureau and will not succumb to paying a deposit that will somehow dwindle when it comes time for them to return it to me. |
I've never heard of that from them. Even when I was with Bell for home service, I had Primus for long distance. A couple months ago I made the full switch, no questions asked. Maybe that's how u should do it? Or else talk to one of their supervisors to see why that is requested of you, and that they'll lose a customer based on that decision alone. |
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| tatgirl |
| quote: | Originally posted by karim
VoIP
:)
Karim |
Ya, I was checking out that Vonage thing for Pat too... I believe they're gonna have a stand at Taste of the Danforth this weekend too, so maybe talk to some reps there. |
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| Piano4444 |
I Used to be with Bell and let me tell you for two years of my contract I have had nothing but issues with them.
1. When I first got the contract they told me that for the first 4 months you have unlimited phone usage (Daytime/night) and all the features are free (internet, text msg, voicemail, call waiting ect..)
You only have to pay your agreed contract payment per month. 42$.
When the first bill came it was 149$ I called bell and they told me it was because of the Internet usage. I thought (all features are free) Words from the original salesman who sold me the phone. Bell would not give me any credit.
2. I moved into another province and turned my plan into a long distance one instead to save money. When I moved back home 6 months later I changed my plan back to normal. A month goes by, I get my bill, 500$. Apparently when I spoke to a bell representative to change my plan they forgot to press save, (they had the call recorded)so they reimbursed me. Still the trouble of waiting on hol for an hour everytime!
3. One day I was trying to make a call but everytime, the call was forwarded to "speak to a bell Representative" (If you have ever tried to speak to bell you have to wait on hold at least 45 min)
The reason I was forwarded was because of a "glitch in the system"
I was pissed because I had to wait on hold!!!!!!
IMO Bell is the worst cell phone company. Bad service, hidden costs, Bad signal when you are out of the downtown area, misleading advertising. ect...
IMO all cell phone companies are horrible, it's just each one is better in certain area's.
I'm with Telus now, so Far I haven't had any problems. |
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| Moral Hazard |
| quote: | Originally posted by karim
VoIP
:)
Karim |
Rogers offers this too. I think I pay 5 bucks a month unlimited time to anywhere.... I'd have to ask my wife for the exact details but I know it's much better then any phone plan out there. |
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