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Should I take my business elsewhere now that Rogers has takenover Sprint?
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| b4k-oz |
Well guys, listen to my story and tell me what you think and if you think I'm being unreasonable.
I've had a Land line with Sprint for years. Always paid on time. Never late or deliquint.
Recently, I got a long distance collect call that I did not anticipate on this bill. Since I already budgeted...I decided to pay 75% of the current bill now and the remaining within 16 days. Well not even 10 business days pass and a collection call for the outstanding $20 from the Rogers collection dept comes in. This guy tells me he doesn't care if I was a good customer in the past...and that if I did not pay immediately he would restrict my service and subsequently disconnect it. Of course I'm upset at this news.
I ask the guy why in 10 business days are you calling me delinquint and harassing me? So in a demanding tone he asks "what exactly is your excuse for not paying your bill in full". Since I had already told him I was intending to pay at the end of the month I figure the guy is some whack job that gets a hard on when he's threatening someone. So I say I don't have time for this, ask for his name, ask him to have his supervisor contact me.
I then proceed to write a consumer complaint letter to Rogers/Sprint Collection department because I stupidly think that 7yrs as a good paying customer should account for something.
3 days roll by and I get a call to discuss this, again. I get assured that this should never have happened and that my concern will be up-scaled to the finance president's office. Well that was Saturday.
Yesterday the supervisor of this collection guy calls. This woman (rude undertone) tells me to recant the whole inicident and then says she will not issue a letter of apology and that she completely backs her employee up on this. I ask her why she's calling rather than the finance presidents office? She says she doesn't feel that my concern merits an up-scale and that she has cancelled that order. At this point I am fuming, because to my ears she's saying "fack you" I run the show and I can get away with if I want to. So I tell her how rude she is being and when I ask her 3x to give me her name...she tells me that I obviously have issues and then hangs up on me.
So I shoot off another letter of complaint via email. Only this time I actually get a reply from Rogers saying they will contact me on this.
By some weird coincidence.....today, I get a call from Bell saying that since I've always been a good customer in the past, they will offer me a $75 credit to comeback.
So the question remains...Is it going to be like this because Rogers has a guerilla attitude towards it's customers...or was it a fluke? Do I take my business back to Bell? What do you guys think? |
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| Stingray |
May as well stay with Rogers....soon they'll own Bell too....
But seriously thats nonsence. I have ZERO tolerance for people who bitch at me when I'm giving them money.
We had switched to Sprint a couple years back cause Bell was so much bull. But it looks like Rogers has once again discovered ways to piss people off.
After the crap you just went through I'd totally go for Bell, especially since they're offering you a credit.
Oh and by the way...its SKYDOME not Rogers Centre |
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| Möbius |
| It's unfortunate that you contacted people who seem to have no common sense and lack customer relation skills. Call them back and hopefully you'll get in touch with someone who actually cares. |
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| Sekoya |
I dont like Bell...I will always stay with Sprint / Rogers....
Bell screwed me over so many times worse than anything....
I'd stay w/ Sprint |
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| b4k-oz |
| quote: | Originally posted by Sekoya
I dont like Bell...I will always stay with Sprint / Rogers....
Bell screwed me over so many times worse than anything....
I'd stay w/ Sprint |
Screwed you in what way? PM me if you can. I need to know before I allow the switchover to Bell. I know I have 24hrs to retract my order for the switch to Bell. It's been years since I've been with Bell and I know lots of ppl have had issues in the past but I haven't heard much now. The only reason I left bell was to save money. Now I'm told I'll be saving $7 per month if I go back to bell, but if there is some hidden costs or bad customer service, then fill me in ASAP. |
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| preylude |
Run back to Bell as fast as you can, especially if they're offering incentives.
Rogers is the worst upon worst upon worst company ever.
Customers hate them. The contractors they hire to hookup and repair their service hate them. Any company that has to deal with them hates them. Their employees hate them.
The only people that like Rogers are the upper management and shareholders. But I'm quite certain they are using somewhat "creative" accounting to come up with their recent profit numbers, so eventually this will come out and their shareholders will hate them too.
Then, hopefully, they will go bankrupt and cease to exist.
If you enjoyed this rant, please visit http://www.ihaterogers.ca/ -- a website started by some guy that hates Rogers even more than I do. |
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| MissM |
| I have to agree - I'm anti-Rogers as well. I've had nothing but horrible experiences with Rogers and will always stand behind bell...run back quickly!!! |
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| Euphorica |
well that is screwed up.
Id definately call back and try to get through to someone who cares and find out who those 2 assclowns are who called you. They should be fired. |
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| charmscars |
| always ask for the next supervisor up if you are dealing with someone who is unhelpful, i woudl wait on a reply and threaten to cancel service, but see what you can get out of rogers first, otherwise, most def cancel and go back to bell. |
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| Tordan |
| If they gave me grief like that I'd cancel too. I've been a Rogers customer a long time but I've never had any problems with them. Billing or service. |
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| Jem_hadar |
Im not saying switch or dont, im jsut saying you dont need that .
I hope you figure out what you wanna do Pat. That's ing balls. :confused:
Jem. |
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| Transmotion |
| never had any problems with rogers ,always very polite and they even gave me an additional week bonus on my internet account due to technical problems they had. |
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