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shitty people leave shitty tips - especially if you're a banker (pg. 5)
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| Lira |
Even if they're encouraged to do so?
It's just like going to a shop. I've never gone to a bookshop and tipped someone for helping me find a particular tome; nor have I ever tipped an attendant who helped me try half a dozen pair of shoes so I could decide which one I want to buy. |
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| srussell0018 |
You tried on 6 pairs of shoes before buying them?
Don't all Converse look the same? :p |
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| Moral Hazard |
| quote: | Originally posted by srussell0018
I'd think the instant gratification and monetary gain of getting a good tip would be a better motivator. The only problem with this is I believe it's customary for a lot of restaurants in America to pool tips, which makes no sense at all.
Your system sounds good in theory, but I think people are more likely to leave a smaller tip for bad service than they are to go out of their way and complain. I think that system would be more of an incentive to provide "good enough" service, since people would most likely also be less likely to go out of their way to praise the service. |
Your argument is largely based on a false assumption... that money is a good motivator; most research says it is not. Also, as you point out, tips are pooled, so the individual motivation (what little there is) is gone. In addition, I would suggest to you that more people are likely to leave a standard tip irrespective of the quality of service then are likely to leave no tip or a bad tip for poor service. |
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| Lira |
Have you ever tried jogging wearing Converses? It destroys your knees! :p
(Actually, I only try three pairs, at most, when I need running shoes... but this is not the point :D) |
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| Vector A |
| quote: | Originally posted by Moral Hazard
Your argument is largely based on a false assumption... that money is a good motivator; most research says it is not. Also, as you point out, tips are pooled, so the individual motivation (what little there is) is gone. In addition, I would suggest to you that more people are likely to leave a standard tip irrespective of the quality of service then are likely to leave no tip or a bad tip for poor service. |
If I remember correctly, the research says that money is a good motivator for menial work (like waiting tables and most other tipped jobs), but not very good for creative or intellectual jobs. |
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| srussell0018 |
| It's very rare that I get "bad" service, especially at nicer restaurants, in the US. It was much more common in Ireland. I can't help but think that the practice of tipping based on quality of service has something to do with this. |
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| Vector A |
| American service-based businesses have a huge culture of fake happiness and politeness. I've heard that this is much less common in Europe. |
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| SYSTEM-J |
| You don't need to outright abolish tips, but certainly abolish mandatory tipping, or pressure to tip. Basically, here in the UK we have it exactly right - we enforce minimum wage laws so everyone is guaranteed a certain wage for the amount of hours they work, and tips go back to being a genuine incentive to provide good service. Anyone who claims it's a better system in America where employers can hire people at near-enough slave labour and get the customers to subsidise their income is a bit of an idiot, as far as I'm concerned. It's not even as though restaurant or bar prices are notably higher over here. |
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| love_child |
| tips are only pooled in certain restaurants while others are not |
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| srussell0018 |
| System did you go out to eat while you were in the US recently? Did you notice the service being any better or worse? |
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| SYSTEM-J |
| Yeah, we ate in a few different places. I've visited the US before as well. I didn't notice anything different about the quality of service in restaurants relative to this country. The best customer service we experienced by a long way was an old woman at an info desk at the airport, who bust an absolute gut to find the location of our hostel. |
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| colonelcrisp |
| quote: | Originally posted by srussell0018
System did you go out to eat while you were in the US recently? Did you notice the service being any better or worse? |
Same service, just served by fatter people....
I actually found it weird in the UK not tipping people, esp at the pubs.... i was pretty good at not tipping until i got drunk then the 5 pound notes started flying out of my pocket.... |
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