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Official PS3 Thread (pg. 18)
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View this Thread in Original format
| CONNERMAN2000 |
Found this interesting...Aaron Greenberg, Director of Product Management for Xbox 360 and Xbox Live had these words to say. Sure, he's a voice of Microsoft and will likely be throwing insults rather than compliments, but even I, a PS3 fan, can agree with what he has to say.
"I know a lot of folks enjoy watching the console wars and we would never underestimate our competition. But answer to your question specifically, didn't Sony promise all of this last year including Home as well? We have been fighting Sony's promises from the day we entered the market and if you remember at that time it was all about PS2 being an online cybercity with partner announcements from the likes of RealNetworks and AOL. Then three years ago at E3 they showed what PS3 games would supposedly look like with the Killzone 2 video, that we are now learning will ship four years later. That means that we will have shipped Gears of War and Gears of War 2 before they can even get Killzone out the door," he said. "Think back to GDC 2007 when Sony promised to leap ahead in online with the Sony Home unveil. Here we are two years later and multiple delays for a product that appears to have little to no buzz. Where are the achievements? The friends list integration across all games? Where is the long-promised video store? Where are all the other products using and networking with their CELL chip? How come Blu-ray did not result in better games? What happened with Sixaxis and rumble? Where is the complete 1080p game library we were promised? If Blu-ray as they said would be such a catalyst to PS3 console sales, then why have PS3 sales over the past couple months not seen any lift since the format victory?"
http://www.ps3fanboy.com/
This merely supports the fact that Sony is A LOT of talk. They are an ambitious company, and they want to be pioneers. They introduced the first Playstation, which launched the game industry into the mainstream, and the Walkman, an item that revolutionized portable music. I guess this gave them what they think is the right to promise all sorts of ridiculously awesome stuff that, in the end, may have been impossible to come into fruition.
Ill attempt to address some of the points. First off, 3rd party developers do not necessarily reflect what Sony does. Whereas Sony implemented 1080P I believe in all of their games, other companies are not willing to since it will merely increase development costs. Sony cannot speak for everyone.
The online video store, I presume, has been purposely withheld in order for Sony to push the Blu-ray format as much as possible. Giving people the ability to download movies rather than buying hard copies at the store gives Blu-ray less of a chance of further penetration of the market.
Home has been hyped to all hell as being the god of online communities. With claims like this, Sony does NOT want to up. In fact, another article just published recently admitted that Sony may have been TOO ambitious with Home:
"It seems even Sony knows when to admit it bit off a little more than it could initially masticate. In a short discussion with CVG, Reeves admitted they've "realized that maybe we were too ambitious with the non-gaming applications within Home, getting sponsors and stuff like that ... in that sense we were deserting gamers. So, we're concentrating on the gaming by launching games in Home, and attracting people who are into gaming in first -- instead of the Nike people, or Adidas people who are into fashion and not necessarily into gaming."
http://www.ps3fanboy.com/
...for them to fix that, it'll require more time in the shop, meaning more delays and pissed off gamers. |
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| spc |
Well, I figure I shouldn't really talk about the process of getting my ps3 fixed in the gta4 thread, so I will discuss it in here.
Some of the experiences I've read online about Sony's Customer Support were different than what I have experienced (so far). I'm not sure if these people were rude, young, and/or actually had a terrible person assisting them, but it was simple and easy for me. I don't think anyone on TA has written about their PS3 repair experieces, so I'll update you guys on how the process goes from a competent TA user (or at least I consider myself somewhat competent lol)
I called up Sony yesterday in regards to fixing my ps3. I was only on hold for 5 minutes and the two people I dealt with (customer service & billing) were quick and competent. If my 60GB ps3 is unable to be repaired they'll be sending me another refurbed 60gb ps3. I believe the guy said I should have a ps3 sent back within 10-17 business days from when they receive my ps3. I also told him that my GTA4 disc was still in the console and he took note of that and said it will be returned along with my fixed/refurbed system. Repairing cost comes out to $153 and change after taxes if your system is not covered under warranty. I should receive the box to ship Sony the ps3 on Monday or Tuesday.
I have a COS Request # that I can use to check on the status of my ps3 either online or thru the phone. I'll post future updates & experiences later on in this thread. |
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| CONNERMAN2000 |
Do you know how much it costs to fix, say, a 360, or even a Wii? Sounds like you've had at least a somewhat pleasant customer support experience (I wouldn't describe such an event as being anything better considering you ARE dealing with something you didn't want to break, lol), which sounds good so far.
I've actually never in my life had to deal with customer reps regarding gaming equipment, I've always lucked out somehow. My buddy has had to send his 360 in twice in the year and a half that hes owned it, but I don't know how much $$$ he had to spend (I think the first time it happened, the warranty covered it but I don't know about the second.) |
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| SuspicionVandit |
Got a PS3 last week along with GTAIV, hasn't bricked yet! :)
Next up, Metal Gear Solid IV.
Admitidely, I spent this much money for these two games and GT5 only. |
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| CONNERMAN2000 |
| quote: | Originally posted by SuspicionVandit
Got a PS3 last week along with GTAIV, hasn't bricked yet! :)
Next up, Metal Gear Solid IV.
Admitidely, I spent this much money for these two games and GT5 only. |
MGS4 will likely be THE reason a person picks up a PS3 this year; it is arguably the most anticipated title of 2008 (for the remainder of the year, GTA4 was probably the big one everyone was waiting for the entire year). Resistance 2 ranks high up there as well. |
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| ChrstnMchl |
| quote: | Originally posted by spc
Well, I figure I shouldn't really talk about the process of getting my ps3 fixed in the gta4 thread, so I will discuss it in here.
Some of the experiences I've read online about Sony's Customer Support were different than what I have experienced (so far). I'm not sure if these people were rude, young, and/or actually had a terrible person assisting them, but it was simple and easy for me. I don't think anyone on TA has written about their PS3 repair experieces, so I'll update you guys on how the process goes from a competent TA user (or at least I consider myself somewhat competent lol)
I called up Sony yesterday in regards to fixing my ps3. I was only on hold for 5 minutes and the two people I dealt with (customer service & billing) were quick and competent. If my 60GB ps3 is unable to be repaired they'll be sending me another refurbed 60gb ps3. I believe the guy said I should have a ps3 sent back within 10-17 business days from when they receive my ps3. I also told him that my GTA4 disc was still in the console and he took note of that and said it will be returned along with my fixed/refurbed system. Repairing cost comes out to $153 and change after taxes if your system is not covered under warranty. I should receive the box to ship Sony the ps3 on Monday or Tuesday.
I have a COS Request # that I can use to check on the status of my ps3 either online or thru the phone. I'll post future updates & experiences later on in this thread. |
I had a problem with the bluray drive on my 80gb ps3 a few months after getting it. There were several people with the same problem (still under 1% failure is what I have heard) and the rumor was that it had something to do with one of the firmware updates. I called Sony and had a similar experience. No hassles. Sending me a box with a prepaid UPS label, etc. The box showed up about two or three days later and I kept it for about a week because I could still play Warhawk and other games on the hard drive. I finally sent it back and it took a total of 7 calender days to get a new (refurb) 80gb. The majority of that was spent in transit. They shipped the new one the day after getting my old one. I thought that was pretty amazing. It was under warranty too so no cost to me other than losing a week of Warhawk.
So, yeah, I read about the poor customer service as well, and that is not what I experienced whatsoever. |
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| RS Trax |
MGS4 Get!
We had a midnight launch at a BestBuy and a 24-hour Walmart, and I went to Walmart.
There were told to be 8 in stock, and I was 9th in line.
Came out to be true. Then headed over to the then closed BestBuy to find out the shipping truck never came and the customers had left empty handed.
Stayed up until morning to go to another Walmart that opened a 6AM.
8 in stock again, I was the sixth person to arrive right on time when they were about to bring out the boxes.
MGS4 Got!
\:D/
// Roth |
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| zokissima |
| Just picked up the game 30 minutes ago. Can't wait to get home tonight. |
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| chach |
| Ha you s been playing since 1230am est |
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| glass |
| I bought the bundle before work this morning:) Three in stock, I was third in line.:) Also, video game people are crazy do not with them. They will, I repeat, will rip your ing head off. |
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| daydreamer |
So i finally got a headset
been playing Unreal Tournament III
i can hear the other people but i don't think they can hear me.
i hear them talking about me, but each time i say 'hello' or give a command no one responds...WTF?
i'm using a bluetooth Jabra headset
HELP!! |
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| SuspicionVandit |
MGSIV :)
1 act per day seems like a fair fitting of my schedule.
After 8 years of Sony's PR hype about Toy Story graphics, it's finally here! |
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